Returns and Exchanges Policy
We expect that you will love your Babes in the Shade product as much as we do. If, however, you are not completely satisfied with the quality of the product, we will happily provide a refund or exchange. Items must be returned (to PO Box 295, Clayfield, QLD 4011) within 30 days of purchase, in original condition with tags still attached. Please complete the returns form (sent with your order) explaining the reason for the return, or the item you would like to exchange. If you no longer have the returns form, please print one off here. If you require an exchange urgently, simply order the new size online and choose the express option. Then return the other item to our PO box requesting a refund.
If you find your item faulty after less than 6 months of use, we will replace or repair it at our discretion.
Babes in the Shade has free postage to any Australian destination (yay!) and a flat rate of $15 for international destinations. Once items have been paid for, they will be dispatched within 2 working days. During our peak months, we try to get all orders placed before 12pm sent that afternoon. Babes in the Shade uses regular Australia Post. If you require an item urgently, we are able to send via Express Post for a $5 fee available at checkout.